FAQ
Below are the questions most frequently asked by Trumecs customers. If you cannot find your answer here, please contact our team via WhatsApp or email.
Not necessarily. Prices may change at any time due to a number of factors. Please confirm the latest price and stock availability with our team before placing an order.
Not at the moment. To place an order, please contact our customer service team via WhatsApp or email. Our team will assist you with the ordering process.
This depends on the agreement made before the transaction. Product specifications and transaction terms will be presented to you through the quotation letter (SPH / Surat Penawaran Harga). Please ensure the specifications and terms match your agreement with Trumecs.
Yes. Each product lists its condition - new, reconditioned or used - together with a grade description on the product detail page. Please check the stated condition before placing an order.
Payment can be made by bank transfer to Trumecs' official account. Credit card payment is also available for certain products. All account details and payment methods will be confirmed by our sales team through the SPH.
Processing time depends on stock availability and the destination. Items that are ready in stock can be dispatched within a few working days, while items that need to be ordered from the principal take longer, as stated in the SPH.
Yes. Trumecs delivers to all regions of Indonesia. Shipping costs are calculated based on the courier, weight and destination, and are stated together in the SPH.
The tracking number will be sent to you via WhatsApp or email once the parcel has been handed over to the courier. You can track your parcel using that number on the courier's website.
Warranty follows the terms of the respective principal or manufacturer as stated in the SPH and on the product detail page. Duration and coverage differ per product, so please check the warranty details before ordering.
Prices listed on product pages are not always inclusive of tax. The applicable taxes are calculated and presented in detail through the SPH so that there is no discrepancy at the time of payment.
You can submit a request for quotation using the Request Information button on the website, or contact our sales team directly via WhatsApp and email. We will prepare an SPH according to your requirements.
Possible additional charges include tax, shipping costs, and installation or setup fees for certain products. All charges are transparently detailed in the SPH before any transaction takes place.